Customer Grievance Redressal

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Terms & Conditions — Complaint Submission

Last updated: March 2026

1. Data Collection

By submitting this form, you provide us with personal information including your full name, phone number, email address, and the details of your complaint or feedback ("Submission Data").

2. Purpose of Use

Your Submission Data will be used solely for the following purposes:

• To receive, process, and respond to your complaint or feedback.
• To generate and assign a unique reference number for tracking your case.
• To contact you via email or phone regarding the resolution of your complaint.
• To improve our services and internal processes based on aggregated, anonymised feedback trends.

3. Data Storage

Your Submission Data is stored securely in our database. We retain complaint records for a minimum of 12 months to allow for follow-up, audit, and regulatory compliance purposes. Access to this data is restricted to authorised personnel only.

4. Data Sharing

We do not sell, rent, or share your personal information with third parties, except where required by law or to fulfil the purpose for which it was collected (e.g. routing your complaint to the relevant internal department).

5. Service Improvement

We may use anonymised, aggregated complaint data — with all personally identifiable information removed — to analyse trends, identify recurring issues, and improve the quality of our services. Your individual identity will never be associated with any published analysis or report.

6. Your Rights

You have the right to request access to, correction of, or deletion of your personal data at any time by contacting us directly and quoting your reference number. We will respond within 30 days.

7. Consent

By ticking the checkbox and submitting this form, you confirm that you have read and understood these terms, and you give your explicit consent for your data to be stored and used as described above.