Grievance Redressal

1. Data Collection & Usage: We collect your Name, Email, Phone Number, and Complaint details strictly for the purpose of resolving your grievance.

2. Encryption & Security: Your personally identifiable information (PII) is encrypted in our databases using industry-standard AES-256 encryption.

3. Rate Limiting: To prevent spam and ensure quality service, we enforce a cooling period of 60 minutes between submissions from the same device/IP address.

4. Tracking: Upon submission, you will receive a unique Complaint ID. Please retain this ID for tracking the status of your grievance.

5. Third-Party Sharing: Your data will not be shared with unauthorized third parties and is accessible only to authorized grievance redressal officers.